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AI Contact Center9 minMay 2, 2025
After-Call Work Automation: Getting Agents Back on the Queue Faster
After-call work accounts for 15-20% of total handle time at most contact centers. AI automation brings that to near-zero.
L
Lisa Thompson
Head of Contact Center Solutions
After-call work accounts for 15-20% of total handle time at most contact centers. AI automation brings that to near-zero.
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