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Speech Recognition14 minMay 15, 2025

How We Achieved 99.2% Transcription Accuracy in Noisy Call Centers

Call center audio is among the hardest ASR environments: codec degradation, background noise, emotional speakers. Here's how we got to 99.2%.

D

Dr. Sarah Chen

VP of AI Research

Call center audio is among the hardest ASR environments: codec degradation, background noise, emotional speakers. Here's how we got to 99.2%.

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