GDPR-Compliant Voice AI for One of Europe's Strictest Markets

The Challenge

A German financial services provider wanted voice AI for customer service but faced stringent GDPR requirements, German regulatory expectations on automated processing, and employee works council approval requirements.

The Solution

ALPANDIA's GDPR-compliant deployment — with explicit consent flows, data minimization, EU-only processing, and comprehensive DPIA documentation — received works council and regulatory approval in Germany, a rare achievement for voice AI.