ALPANDIA
Customer Results

Proven Results at Enterprise Scale.

Real deployments across telecom, banking, government, and healthcare — with quantified outcomes and verifiable metrics.

All Case Studies

Contact Center· Global

Global BPO Contact Center

40% AHT Reduction Across 8,000 Agents in 12 Countries

40%

AHT Reduction

Insurance· Asia-Pacific

Pan-Asian Insurance Group

94% First-Call Resolution on Claims — Without Adding Headcount

94%

First-Call Resolution

Healthcare· Southeast Asia

Regional Healthcare Network

HIPAA-Compliant AI for 5 Million Patient Communication Records

HIPAA

Compliance Achieved with BAA

Hospitality· Asia-Pacific

International Hospitality Group

Serving Guests in 40+ Languages Across 120 Properties

40+

Languages Now Served

Contact Center· Europe

European Telecommunications Retailer

Replacing 12 Manual QA Reviewers with 100% Automated Coverage

100%

Call Coverage (from 3%)

Banking· Central Asia

Central Asian Commercial Bank

100% Regulatory Compliance Monitoring Across 6 Languages

100%

Regulated Call Coverage

Telecom· Middle East

Middle Eastern Telecom Operator

Creating $8M in New AI API Revenue in Year One

$8M

New Annual API Revenue (Year 1)

Banking· North America

US Regional Bank

Reducing Customer Escalations by 52% with Real-Time Agent Coaching

52%

Escalation Rate Reduction

Contact Center· United Kingdom

UK Financial Services Contact Center

Preventing £2.3M in Customer Churn with Predictive Sentiment

£2.3M

Annual Churn Prevention

Government· Singapore

Singapore Public Services Agency

AI-Powered Citizen Services Across 5 Official Languages

5

Official Languages Unified

Healthcare· Australia

Australian Private Hospital Group

Reducing Clinical Documentation Time by 65%

65%

Documentation Time Reduction

Insurance· Thailand

Thai Life Insurance Company

Automated Claims Call Analysis Reducing Fraud by 71%

71%

Claims Fraud Reduction

Telecom· Malaysia

Malaysian Telecom Operator

Protecting 28 Million Subscribers from Phone Scams

28M

Subscribers Protected

Contact Center· South Korea

Korean E-commerce Retailer

5× Quality Assurance Coverage Without Additional Headcount

100%

QA Coverage (from 8%)

Banking· India

Indian Private Sector Bank

Replacing KBA with Voice Biometrics for 8 Million Customers

< 3s

Authentication Time (from 90s)

Enterprise· Middle East

UAE Conglomerate

Unified AI Communication Intelligence Across 12 Business Units

12

Business Units Unified

Contact Center· Germany

German Financial Services Provider

GDPR-Compliant Voice AI for One of Europe's Strictest Markets

GDPR

Full Compliance Achieved