Protecting 28 Million Subscribers from Phone Scams

The Challenge

Phone scams in Malaysia cost consumers RM $1.2B in the previous year. A major operator faced regulatory pressure to protect subscribers and reputational damage from being the network used by scammers.

The Solution

ALPANDIA deployed network-level scam detection analyzing all inbound subscriber calls for fraud signals. Detected scam calls triggered subscriber alerts in real time — before victims could transfer money.