Breaking Language Barriers for 40 Million Subscribers

The Challenge

A leading Asia-Pacific operator serving 40 million subscribers across seven countries faced mounting pressure from subscriber churn in minority-language communities — customers who couldn't get service in their native language were switching to competitors.

The Solution

ALPANDIA deployed real-time voice translation at the network layer, enabling any agent to serve any subscriber in any of the operator's 12 service languages — without any change to agent hiring, training, or routing infrastructure.