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BankingSoutheast Asia
Southeast Asian Commercial Bank
Blocking 99.7% of Phone Fraud Across 12 Million Accounts
99.7%
Fraud Detection Rate
$13.2M
Annual Fraud Losses Prevented
< 0.3%
False Positive Rate
< 60 days
Deployment Time
The Challenge
A major Southeast Asian retail bank was losing $14M annually to authorized push payment fraud and social engineering attacks targeting phone banking customers. Traditional rule-based fraud systems caught under 60% of attacks.
The Solution
ALPANDIA's behavioral AI scam detection was deployed across all inbound customer service and phone banking calls. The system continuously scores conversations for fraud risk, alerting agents in real time when behavioral patterns indicate a social engineering attempt.
ALPANDIA Products Used
ai scam detectionvoice detection ai whispering
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