All Case Studies
HealthcareSoutheast Asia
Regional Healthcare Network
HIPAA-Compliant AI for 5 Million Patient Communication Records
HIPAA
Compliance Achieved with BAA
99.1%
Medical Transcription Accuracy
5M+
Annual Calls Now Transcribed
100%
PII Redaction Automated
The Challenge
A healthcare network handling 5 million annual patient calls needed transcription and AI analysis for quality assurance and compliance — but no vendor could meet their HIPAA requirements while also supporting regional Asian languages.
The Solution
ALPANDIA deployed HIPAA-compliant voice transcription with BAA, medical terminology models for Thai, Vietnamese, and Bahasa Malaysia, and automated PII redaction across all patient call records.
ALPANDIA Products Used
voice transcriptionrealtime voice translation
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