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GovernmentSingapore
Singapore Public Services Agency
AI-Powered Citizen Services Across 5 Official Languages
5
Official Languages Unified
38%
Queue Wait Time Reduction
100%
Interaction Transcription
41pts
Citizen Satisfaction Improvement
The Challenge
Singapore's public services agency operates citizen helplines across five official languages and multiple dialects. Maintaining separate language-specific queues was costly and created inconsistent service levels.
The Solution
ALPANDIA's real-time translation unified the citizen services queue — any agent could handle any language with full translation support, while transcription and analytics provided quality assurance across all interactions.
ALPANDIA Products Used
realtime voice translationvoice transcription
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