Inappropriate Language Detection
Real-time and post-call detection of inappropriate language, hate speech, policy violations, and conduct breaches across every customer and agent interaction.
< 1s
Detection Latency
40+
Languages
3 (advisory/warning/critical)
Severity Levels
Unlimited
Custom Rules
Real-time + batch
Reporting
WebSocket / Webhook
Integration
Capabilities
Real-Time Flagging
Detect inappropriate language as it occurs and alert supervisors within seconds.
Custom Policy Rules
Define your own prohibited terms, competitor mentions, and conduct standards.
Bidirectional Monitoring
Monitor both customer and agent speech for conduct violations and policy breaches.
HR Integration
Automatic incident reports routed to HR systems for conduct management workflows.
Multi-Language Coverage
Inappropriate language detection across 40+ languages including regional slang variants.
Severity Classification
Tiered severity levels (advisory, warning, critical) with configurable response workflows.
Use Cases
Agent Conduct Monitoring
Ensure agents meet conduct standards across every interaction with automated oversight.
Customer Abusive Behavior
Detect abusive customers and trigger protective protocols for agent wellbeing.
Competitor Mention Tracking
Monitor calls for competitor mentions to inform competitive intelligence programs.
Brand Safety
Ensure no recorded calls contain content that could create brand liability.