AI Whispering
Silent agent coaching delivered live, mid-call — next best actions, compliance prompts, and escalation alerts surfaced directly to the agent's screen without ever interrupting the customer.
< 1s from signal
Whisper Delivery
30+
Languages
WebSocket + SDK
Integration
Capabilities
AI Whispering
Silent suggestions pushed to the agent's screen: next best action, product suggestions, compliance prompts.
Compliance Risk Alerts
Real-time flags when conversation violates scripts, regulatory requirements, or company policy.
Supervisor Escalation Triggers
Automated supervisor alerts when a call shows escalation risk or a policy violation.
SLA Monitoring
Real-time tracking of agent performance against SLAs with automated alerts on threshold breaches.
Quick Start
const session = await alpandia.voice.stream({
features: ['whisper'],
onWhisper: (whisper) => {
agentUI.showSuggestion(whisper.text);
// "Customer shows churn intent. Offer loyalty discount code STAY2025."
}
});Use Cases
Sales Optimization
Coach agents on product recommendations and objection handling in real time.
Compliance Monitoring
Ensure agents follow regulatory scripts and disclosure requirements on every call.
Complaint Handling
Guide agents toward de-escalation strategies during difficult calls.
Retention Programs
Whisper retention offers to agents at the right moment in the call.